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By Georgia Diaz


Competition is tough between businesses, and customers only expect more and better services than ever before. A business also does not want to be around for only a year or two, it wants to get bigger and more profitable as time passes. In order for this to happen the company executives need a strategy, and should be well aware of analytical tools such as strategic insight.

During study, a business executive may be introduced to certain strategical concepts. For example, a drawing of three circular figures could become critical to a company's well-being, if they are made with the proper relationship between them in mind. This diagram can give someone a good idea of the meaning of both internal and external strategy. Such simple ideas and tools have given many leaders an advantage over their competitors, and have helped with decision-making processes.

A team of business leaders will initially concentrate on the first circle. This is a representation of the clients' wants or needs. Thought should be placed into what their customers could possibly benefit from, and the advantages of making such changes for the business itself. For example, the customer may appreciate a fast delivery of service above many other things.

Even though customers are sometimes more silent than vocal, a business needs to consider what they need most, and how they feel about the services or products that are on offer. The second circle will determine how positively or negatively the client relates to the business, from the view of the team leaders. The more the first two circles cross over each other the better the business is handling their customers.

It is rarely found that customers ask a business to supply a certain product. Things usually happen the other way around. A business will determine the need for a service or product, and supply it. The customer will be happy and buy it, because they need it. The main thing is therefore to try and determine the customer's unexpressed problems or needs, and develop them into something profitable.

Now the managers will complete the last circle of the diagram. This one is dedicated to the company's competitors, and how the managers think customers view other businesses in the same line of service. Each circle has its own purpose, and each is strategically important when a business wants to gain a competitive advantage over similar businesses.

Many questions should be asked whilst filling in the empty circles. By answering different sorts of questions the team leaders will easily be able to place relevant information. Questions can also inspire interesting conversations that can lead to positive outcomes.

Strategic insight also encourages a business to look more closely at their existing services. Finding out more about customers may lead to the discovery that certain services are actually negatively viewed. With all the collected information, much can be done in terms of the growth and development of the company.




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