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09:30
By Leslie Griffith


The term behavioral segmentation is used frequently in the marketing world. It refers to division of populations based solely on behavior. That is, the way a particular population knows, uses or responds to products. Behaviors of consumers is frequently studied in marketing, as there are various considerations made by consumers before they commit to a service or product.

There are different forms of segmentation. Buying for occasions is one of the forms, as certain products are targeted based on occasions. There is also the benefits sought. There are numerous products that are targeted based on benefits sought by customers. Marketers are able to divide populations by the benefits that they seek from a product.

Another form is loyalty. There are two main ways to grow businesses. First is to collect new customers and second is to retain existing customers. The more loyalty a consumer has to a product and service, the more the consumer base will grow. This is another behavior that marketers tend to target. Strategies employed for brand-loyal consumers is different than that applied for acquiring new consumers.

Usage rate is also important. In residential and commercial segments, the usage is often categorized as lesser, moderate or heavy. Customers might be targeted depending on their total usage. For example, beauty stores or salons may target consumers who they know purchase and use personal care products regularly and not consumers who do rarely use such products.

Another segment that is commonly employed is buyer readiness stage. Consumers are grouped based on their readiness to purchase various products. This segment is particularly helpful in regards to formulating and monitoring marketing strategies of communication to get customers to buy a product or brand. The main components of readiness: purchase, conviction, preference, liking, knowledge and awareness.

Any product or service not targeted to the masses may utilize segmentation. This is known to be beneficial for niche products, which focus on needs and wants of consumers. The goal here, and in other marketing strategies, is to gain more information about consumers and use that to draft the most effective strategy for attracting, and keeping, customers. The techniques used will vary based on product, service, marketer and other similar factors.

In general, this is considered a kind of market segmentation. It is focused more on patterns of behavior. This process involves dividing consumers into groups based on knowledge, uses, responses and attitudes toward products. It also includes close assessment of patterns displayed by customers when making purchasing decision. Producers can use this information to change marketing approaches and strategies for better effectiveness.

Behavioral segmentation is employed in marketing as a way to target specific consumers. It is considered a more detailed form of market segmentation, which divides the market into different consumer groups with common needs. Through this division, more effective strategies can be made to target customers based on their desires and needs. With behavioral segmentation, great focus is placed on the behaviors or patterns of consumers while making purchases.




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