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By Rosella Campbell


Purchasing a telephone system is among the first well-known decisions that businesses have to make. However, not all businesses are the same and when it comes to sourcing for a telephone hardware and systems ensure you get the right ones according the needs of your entity. The Avaya IP office phone system brings in a set of applications that can help both small and medium sized businesses to grow exponentially through reliable communication.

You can increase and upgrade the capacity of extensions supported by the system as the business grows. When choosing the features in a telephone system, ensure that they bring value to your business. Some of the features you will get in the telephone systems will only add more cost to the bill footage.

As businesses grow, so is the demand for communicating with clients and vendors as well as the employees. If you have been using a telephone service that supports only a few number of extensions and lines, then it is time you explored more advanced options that can offer immeasurable improvement in business growth. With a powerful telephone service that is able to handle the increasing demand for communication, you can be able to reach out your clients and your business is reached easily by the customers.

However, this does not means that they cannot receive and respond to calls when away. With features like call forwarding and ability to use computers, tablets, laptops, smartphones, and home phones with a business line, it means they can be reached by customers anytime anywhere. Before you settle for a telephone equipment and system, first examine the kind of features it has.

When workers are able to communicate, it means that processes are accomplished pretty fast. You do not have to move from one office to another to deliver a message as this can easily be done on call. In addition, workers are able to minimize downtimes and waste of precious working hours.

There are hours when you are not likely to be in your office or employee are out of work and there are calls that need to be answered. Instead of clients calling and not being answered, you can consider the call-forwarding feature. You will be able to receive calls wherever you are whether at home or away in a vacation.

Similarly, some calls simply do not have to be answered because they are generally about inquiries. With prerecorded FAQs that are automated, you can ensure that customers get the answers to their questions without necessary having to speak to a staff member. An auto attendant features acts like a receptionist and presents callers with options to choose such as whether to speak to a customer care, accounts department, receptionist, or the manager.

Modern telephone systems are equipped with different features such as call forwarding, video conferencing, teleconferencing, virtual receptionists, voice messaging, call recording, and auto attendant. If you are not in the office, you will need to ensure you have a call-forwarding feature within your telephone equipment. This implies that calls can easily be forwarded to employees wherever they are without any extra charge. With Avaya IP office telephone, it can offer idea solution to communication needs of a business, be it small or large.




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