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05:10
By Marissa Velazquez


Hosted PBX Canada is an alternative phone system to the traditional premise based system. It makes use of internet protocols to pass and store information virtually, hence the common name virtual PBX or Centrex. The hosted Private Branch exchange has the same functionality as the premise based systems including faxing, queuing, conference calling and many more. It is however, considered more advantageous.

These services are rendered by major telephone providers who have gladly tapped into the new technology. Companies who subscribe to this system use their phones to connect to the physical servers of the service providers, and this occurs through the internet. Most of the major costs are taken care of by the providers, so you do not have to worry about the housing, monitoring or maintenance of the machinery.

This system differs from a phone system that is premises based as this one relies on a lot of hardware to function and save information. This is bulky as the servers house all the hardware at a particular location that is set by the client. It is also more expensive to buy and install, as well as maintain the machinery as you will have to shoulder all the costs involved.

It is important to ensure that your service provider offers all the expected services in his package. The main aim of having this system is to communicate thus you should always get the best out of it. They should not be offered at an extra cost or maybe in an extra package as they are the fundamental reason why you pay for them.

This system is best suited for companies that do not plan on putting a lot of input in acquiring new infrastructure or expanding them in the long run. The initial costs as well as the overall costs that are associated with these procedures are quite high. All you need to do in Centrex systems is to spend resources in obtaining a new IP connection so that you can use the internet as your platform.

The continuity and growth of your company is a huge factor to consider. An increase in the number of employees would mean that you expand your machinery if you are using a premises based system. When using a virtual PBX, it is easy to add the new details into the system without having to worry about additional machinery.

The best thing about Centrex is that you do not have to be specially trained to use it. It has a web interface that is very user friendly thus it is easy for you to maneuver around it. You can set it to your own specifications by changing the settings as you wish. Also, any changes are very easy to effect by following the available instructions.

A wise option for companies that have employees both in the office and at a remote location is to integrate both systems. This can be done by installing software that can support both solutions. The more traditional option that is in house can be used by the workers in the office, while the remote ones can make use of the hosted PBX Canada for better productivity.




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