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09:23
By Colette Foreman


Small sized businesses need well functioning systems to perform optimally. Determining the telephone that would best suit the business is however difficult. This is fueled by the telephony technology that has grown so complex over the years. Small business VoIP phone systems are a fast, functional and flexible method of communication for start ups.

VoIP is voice over internet protocol and is basically a way to send voice across the Internet. Voice is analogue type of data and requires conversion to digital to send across the network in a protocol called IP for Internet Protocol. For start-ups with small data needs, voice and data may be sent on a single network. IP address is used to send the data across the network or Internet.

There are two types of the VoIP service in the city Vancouver, BC. Hosted VoIP is hosted by your service provider while the non- hosted is actually based on your premises. VoIP telephones also have additional features such as call waiting, video and web conferencing, caller ID and dial-by-name service. When downsizing or expanding, it is very easy to add, change or remove telephone connections.

It is uncomfortable for clients to wait for long while going through long menus before speaking to you. These systems ensure that this does not happen. In addition, if you need to set up a contact center small in size for your sales people or customer care desk, voice over internet would be the best option. This is mainly because you do not have to have it located in the office, calls can be made from anywhere to be received anywhere.

Requirements to use these systems is a only a desktop SIP and internet phone. However, for employees who already own an iPhone or a Smartphone running on Android all they need is an application. The application converts their phones to virtual work phones or soft phones as they are frequently known. With a soft phone, they can receive and make calls from their handsets which act like work phones.

Prices and after sales services vary among service providers. Before purchasing, it is important to determine the needs of the business. This information includes the uses and call groups to e supported, the number telephones and devices to be connected. Another factor to be considered is the bandwidth size and the calls to be made. Calls made to long distant receivers are cheaper in the long run compared to short distance calls.

To achieve maximum benefits from these services, ensure that the network you are currently running is able to support the voice calls. In case the web traffic is heavy, you may need to acquire a dedicated line for VoIP. Besides, it is prudent to have a power and network emergency plan in case of interruptions.

To choose a good service provider in Vancouver, BC, use reviews and feedback given by their customers. In addition, the after sales services, price and also any added functions should influence your decision. The payment is either per minute or per month usually at a flat rate. The pricing policy you choose should be economical. Lastly, when there is a problem consider whether to hire personnel to take care of it or have the provider send their technician.




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