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09:09
By Deanne Shepard


Nobody will argue the fact that effective communication is the core success factor of every organization. Telegraphic and telephonic communication systems have been around for many decades, but as the world becomes more competitive and as technology advances in leaps and bounds traditional business telephone systems simply do not satisfy the needs of enterprise. Companies in Vancouver BC want cost effective communication and they want to be in touch at all times.

One of the biggest growth markets in the telecommunications field has been internet based communication. VoIP, which stands for Voice over Internet Protocol has taken the world by storm. Customers are queuing up to take advantage of the advanced features, the reliability and the affordability of internet based communication. It offers users a competitive edge that simply cannot be matched by traditional communication methods.

Flexibility is probably one of the major benefits appreciated by internet clients. Traditional networks are expensive to install and they do not offer the flexibility of upgrading or downgrading at will. Internet networks, however, utilize a single and central installation and clients can add locations, departments, users and divisions at will, even if the location is geographically far removed from the central installation.

One of the main benefits offered by internet telephony is the fact that users do not need to be in a specific location or at their desks in order to make or receive calls. They can, in fact, be almost anywhere. This fact, coupled with the fact that users are able to use devices such as laptop computers, tablets and smart phones to access the network is a recipe for productivity and efficiency.

Most clients will cite the massive cost savings that they have achieved as one of the biggest benefits of internet based networks. A large percentage of clients report that they have, in fact, achieved up to fifty per cent in savings. These savings are compounded when one consider the fact that it is no longer necessary to employ operators at every location. A single operator can manage communications across the entire enterprise.

Even more savings can be achieved due to the fact that an internet based network requires only one installation per enterprise. Conventional PABX systems require constant maintenance and because there need to be an installation at every site, the cost can be extremely high. VoIP software is hosted by the service provider. This means that the client does not pay for ongoing upgrades and maintenance.

VoIP users continue to enjoy all the features that they got used to when using PABX systems. However, VoIP offers them a host of additional services that will help them enhance productivity and provide a much better client service experience. VoIP routinely offer conference calls, call forwarding to any remote location, fax to email and even voice to email facilities.

No organization can function without efficient communication networks. Employees that deal with important role players need to be available and they need the ability to be able to respond to queries instantly. VoIP offers just this. It is efficient, reliable and cheap.




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