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06:26
By Robert Sutter


When it comes to the many rules that are tied to a debt collection agency, you can be certain that there is a lot of room for discussion. If you find yourself in a debt-related situation, the truth of the matter is that you want to know as much about this as possible. What are some of the most important ones, you may wonder? Many of them can be considered vital and I'd like to think that there are some which should be looked into more than others.

One of the rules to take into consideration when talking of a debt collection agency has to do with the hours of communication. The Fair Debt Collection Practices Act has stated that only during the hours of 8 AM to 9 PM can collectors contact debtors for reasons related to their case. The fact that communication cannot be done outside of them goes to show how important the work in general is. This is just one of the rules, though, that are followed by agencies such as Rapid Recovery.

Another rule has to do with communication, of which there are a number of methods. Typically, phone calls are going to be the way to go but with technology at an all-time high, chances are that the Internet is going to be seen as a favorable platform as well. However, according to the FDCPA, collectors are not to use unprofessional means to contact debtors. One of the examples listed is postcards, so make sure that these are abstained from in favor of more professional - not to mention more reliable - methods.

If a debtor requests communication to be stopped, outside of litigation, it has to be honored. Keep in mind that this does not stop the case, since the matter of debt is something that should still be addressed. This rule doesn't just limit itself to the home but other vital locations, such as the debtor's place of work. When this particular guideline is followed, it goes to show just how professional this particular line of work can be, provided the best agencies are set in place.

When it comes to the work of a debt collection agency, it's clear that there are many other rules to follow. Each of them is important, as they are able to play into the strongest results seen in the long term. The question of which rule is the most important, though, is subjective and everyone is going to pick out a different one. In my mind, though, each of them play into the highest quality of work that is put forth by an agency of this caliber.




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